Returns & Withdrawals

Not feeling it? It happens. Rare, but okay.

This page explains how returns, withdrawals, defective items and refunds work for purchases made through HOMENAGE.

1. EU Customers — 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days from the day you, or a third party indicated by you other than the carrier, receive the product.

You do not need to give us a reason.

To exercise your right of withdrawal, you must contact us before the 14-day period expires and clearly state that you wish to withdraw from your purchase.

Please contact us at:

[insert customer service email]

Please include:

• Your full name
• Your order number
• The item or items you wish to return
• The email address used for the purchase

Once we receive your request, we will send you the return instructions.

2. Return Conditions

Returned products must be:

• Unused and unworn
• Clean and in perfect resale condition
• Returned with all original tags, labels, packaging and accessories
• Properly packed to avoid damage during transport

You may inspect the product as you would reasonably do in a physical shop, but you are responsible for any loss of value caused by handling beyond what is necessary to check the nature, characteristics and fit of the product.

If the item shows signs of use, wear, stains, smell, damage, missing labels, missing packaging or any condition that prevents resale as new, we may deduct the corresponding loss of value from the refund, as permitted by law.

3. Return Shipping Costs

Return shipping costs are paid by the customer.

You are responsible for choosing and paying the carrier used to return the item. We strongly recommend using a tracked shipping service, as the product remains your responsibility until it reaches us.

We do not provide prepaid return labels.

Warehouse visits remain emotionally appreciated, but operationally discouraged.

4. Refunds

Once we receive the returned item, we will inspect it.

If the return is approved, we will refund the amount paid for the returned product and, where legally required, the standard outbound delivery cost originally paid for that order.

We do not refund extra delivery costs.

Refunds will be made using the same payment method used for the original purchase, unless another method is expressly agreed.

We may withhold the refund until we have received the returned product or until you provide proof that the product has been sent back, whichever happens first.

Refund processing time may vary depending on your bank, payment provider and the inspection process. Good things take a little time, but we will always process refunds in accordance with applicable law.

We’re not spending your money on beers. Promise.

5. No Exchanges

We do not offer exchanges.

If you want a different item, color or size, you must return the original product and place a new order.

6. Non-EU Customers

For customers located outside the European Union, change-of-mind returns are not available unless expressly accepted by HOMENAGE in writing.

This means that, for non-EU customers, all sales are final and we do not accept returns, exchanges or refunds for reasons such as size, preference, change of mind or personal taste.

This does not affect any mandatory rights you may have under applicable consumer law, including in the case of defective, damaged or incorrect items.

7. Defective, Damaged or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us as soon as possible at:

homenagecaps@ingesba.com

Please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the defect, damage or incorrect item
• Photos of the packaging, if the package arrived damaged

If the product is confirmed to be defective, damaged or incorrect, we will provide the remedy required by applicable law, which may include repair, replacement, refund or another legally appropriate solution.

For EU customers, products are covered by the applicable legal guarantee of conformity.

Normal wear and tear, misuse, accidental damage, improper care, incorrect washing, alterations, color fading, negligence, or damage caused by the customer are not considered defects.

Our products are fashion items. They are not designed or sold as professional equipment, sports equipment, protective equipment or performance gear. Wear caused by normal use will not be considered a defect.

Our product should only be used by adults.

8. Custom or Personalized Products

Custom-made or personalized products, including items embroidered or modified according to your specifications, cannot be returned under the 14-day right of withdrawal once they have been produced, except where the product is defective or incorrect.

9. Sale, Clearance and Final Sale Items

Some products may be marked as “Final Sale”, “No Returns” or similar at the time of purchase.

Where permitted by law, these items cannot be returned or exchanged for change of mind.

This does not affect your mandatory rights in relation to defective, damaged or incorrect products.

10. Unauthorized Returns

No returns will be accepted without prior authorization from HOMENAGE.

Unauthorized returns may be refused, returned to sender or held without refund until the customer contacts us and the return is properly identified.

Please contact us before sending anything back.

11. How to Start a Return

To start a return or withdrawal request, contact us at:

https://homenage.com/pages/contact

or:

homenagecaps@ingesba.com

Use the subject line:

Return Request  Order #[insert order number]

Please do not send the product back until we have confirmed the return instructions.

12. Important Product Notice

HOMENAGE products are fashion items.

They are not toys. Please keep them away from children when inappropriate and do not allow children to use, play with or interact with packaging, accessories or small parts without adult supervision.

Our products are not designed to provide protection, safety, sports performance or any technical benefit beyond their intended fashion use.

13. Limitation of Liability

To the maximum extent permitted by law, HOMENAGE shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website, services or products, including loss of revenue, loss of profit, loss of opportunity or damage that was not reasonably foreseeable when the contract was formed.

Our total liability for any claim related to a product shall be limited to the amount paid for that product, except where such limitation is not permitted by law.

Nothing in this policy limits or excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot legally be limited or excluded.

14. Legal Terms

This Returns & Withdrawals Policy forms part of our Terms & Conditions.

In case of conflict between this policy and any mandatory consumer protection law, the mandatory legal provisions shall prevail.